All laptops sold at NeoLaptop are brand new and original products and are covered by the official manufacturer warranty.

Warranty coverage and duration depend on the brand and manufacturer policies.

If a device develops a technical issue after activation or normal use, the issue will be handled according to the manufacturer’s official warranty terms.

Customers may need to contact the authorized service center of the brand or our support team for guidance.

The warranty does not cover damage caused by misuse, liquid damage, accidental drops, unauthorized repair, or physical damage.

NeoLaptop will assist customers in directing them to the appropriate warranty service center when required.